Openings [HA NOI] IT Support/Helpdesk

[HA NOI] IT Support/Helpdesk

Job Title: IT Support

Location: 54 Nguyen Binh Khiem Street, Le Dai Hanh Ward, Hai Ba Trung District

Working time: 8:30AM - 5:30PM Monday - Friday (lunch break 1h)

Thank you for your interest in career opportunities in TELIO VIETNAM. Would you like to join a team with a strong sense of purpose?


Your key roles:

About the role:

We are looking for a talented IT Support Engineer who can join our team in Ho Chi Minh City. IT Support Engineer at Telio designs, configures, and supports internal and/or external desktops, laptops, servers, printers, and phone systems. The candidate will be responsible for troubleshooting server issues and network performance. The candidate will maintain all systems, applications, security, network configurations, endpoints and offer outstanding support to end users. In addition, the candidate will recommend upgrades, patches, and new applications and equipment and provides technical support and guidance to users.

Job Responsibilities:

  • Ensuring and maintaining IT systems for office and warehouses;
  • Identify, diagnose and support computer problems, advise on system upgrades or replacement equipment;
  • Set up internal network/server systems for office and warehouses that are always operated stably (DC server system, Synology NAS storage, modem configuration, wifi, switch, network devices, etc. .);
  • Repair hardware devices, office equipment: computers, printers, fax, phones, wifi, cameras, NAS,...;
  • Work with suppliers on warranty and maintenance issues of technology equipment;
  • Coordinate with other departments and ready to assist when required;
  • Work under the direction of superiors.

Candidate background:

  • Graduated from College or higher majors: IT, Network Administration, Electronics and Telecommunication Engineering,... or at least 1 year experience in similar positions;
  • Priority: international certificates CCNA, MCSA, MCSE,...;
  • Acknowledge about the computer hardware system, have knowledge of security, backup, server configuration, NAS,...;
  • Have problem solving skills, teamwork skills, dynamism and discipline;
  • Basic English requirement.

What can we offer:

  • Salary: Negotiable (according to ability);
  • Receive 100% basic salary and 100% allowances during the probationary period;
  • Receive professional skills training during the working process;
  • Insurances followed Vietnamese Labor Law; annual leave days, 13th-month salary, holiday bonuses,...;
  • Professional, friendly environment, providing full working equipment;
  • Salary increases and promotion opportunities.

If you are ready to unleash your potential. Do check out our career website https://telio.talent.vn/careers  for our available positions!



Telio is using technology and data to build Vietnam’s largest B2B commerce platform. The country’s large, unorganized traditional retail sector accounts for almost 85% of FMCG sales. Telio connects small, traditional retailers with brands and wholesalers on a centralized platform. By aggregating demand, Telio is able to provide small retailers with more choice, better pricing and more efficient logistics through economies of scale. For brands and wholesalers, Telio offers more efficient turnover, reduced costs and better end-customer level data. Telio was founded by a serial entrepreneurial team with strong experience in tech, retail, logistics and financial services. Telio’s founder SyPhong founded two other companies in Vietnam before starting Telio. SyPhong drew inspiration for Telio after being selected for the Alibaba Leadership Program in 2018 and learning about the much-advanced B2B landscape in China and India.

Telio belongs to one of first investments of Sequoia Capital in Vietnam‘s soil, and has raised total of USD 26.5 million from Tiger Global Management, Sequoia Capita India, GGV Capital and RTP Global in two financing rounds. Telio is on course to become Vietnam’s largest B2B trading platform.

We are deeply passionate about B2B commerce and are eager to leverage the power of technology and data to create Vietnam’s biggest B2B trading platform. In pursuit of this objective, we are always looking for excellent team members to join our geographically distributed technology team to fulfil this great vision.


  • T - TALENT: At Telio, Talent is the Company’s main asset. We make every effort to build a positive organizational culture where talents are recognized and nurtured. 
  • E - EXCELLENCE: Rather than striving to get everything just right, we desire to excel in our own way by chasing personal greatness in order to reach our full potential.
  • L - LEADING: We aim to bring Telio to become the largest B2B platform of Vietnam. In the next 5 years, we expect to cover 500.000 retailers across the country, on-boarding all Brands and serve a trading volume of 2 to 3B USD per annum, making Telio the largest Tech company in the country. If you are bold enough to follow your dream, join us and together we will make dreams come true.
  • I - IMPACT: We all share a motivation of building an impactful business: creating jobs, making life of people easier, helping people to grow. This will be a long and challenging journey but also rewarding since we helped others to grow. And when others grow, we grow.
  • O - OPENNESS: We are trying to codify an open and transparent company culture where all Telio-ers are encouraged to speak out and give suggestions for improvement.
Apply for this Job
Application deadline
13/03 — 30/06/2024
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